How do I create a new User Account?
Once an agency has completed the participation process and it is approved, users are then eligible to register for user accounts. The agency Point of Contact (POC) should work with its staff to inform them on how to register for user accounts and sign up for training. Here are the basic steps:
Note: accounts are activated within three business days of CAN receiving both the online registration and faxed Confidentiality Agreement. User accounts are not processed until an agency’s Participation Packet is approved (for new agencies only).
If you experience an error while creating an account, do not create a second new user account. Two accounts with the same email address will prevent both accounts from accessing the CAN Recovery Tools as a unique email address is required for each user account.
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Download user manuals here.