What is a "non-unique" email address?

When creating a new user account, a unique email address is required to differentiate accounts from other users in the system. This allows users to monitor individual case manager activity, run more accurate caseload reports and facilitate case transfer requests directly with the assigned case manager. A unique email address also enables users to maintain passwords independently.

A "non-unique" email message will appear for a number of possible causes:

  • An active or closed user account is associated with an email address from former program or agency
  • A duplicate user account was created using the same email address when attempting to register
  • There is a generic email address from an agency (i.e. info@someagency.com) is already in the system
  • Another individual at your agency has already set up an account with that email address